Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Our automations capabilities give you the tools you need to build rules that drive efficiencies with ticket routing, approvals, alerts and more.
Automations make it easier to get tickets to the right teams, quickly, so that subject matter experts can get them resolved. Combined with the power of artificial intelligence, automatically selecting the category of a ticket ensures that employees and technicians can help facilitate the routing processes.
Use your service desk to formalize your departmental processes, removing bottlenecks and ensuring nothing falls through the cracks. Automated workflows ensure teams are aligned and able to efficiently complete requests.
Flag critical events
Build processes and notification rules to prepare your team with the details needed to quickly resolve major events that impact your organization. Automatically notify the proper parties of SLA breaches or when other critical events are impacting your IT infrastructure.