How do the services you provide to your employees compare to other organizations? Samanage Benchmarking allows you to focus on the important metrics to your organization and continuously improve your operations as you strive for a best of breed service desk.
and take action
Automatically captured from your Samanage Service Desk, Samanage Benchmarking compares the performance of your service organization against industry benchmarks in real-time. Benchmark your service desks operational success in to see how your organization compares with similar companies in your industry.
your service desk
Your Samanage Benchmarking Score allows you to quickly evaluate the current state of your service desk to pinpoint areas for growth and improvements.
The different departments are your organization can benefit from benchmarking how they provide services to your employees. Build customized reports for IT, HR, Facilities, and any other department to ensure continuous improvements in delivering services.