Imagine if employees had a single portal for any service they’re looking for — from IT to HR to facilities and more. By submitting requests through the portal, service providers collect all of the information they need upfront to provide faster resolutions. And, the employees have a one stop shop to submit, search for, or connect with an agent for all of their internal needs.
When productivity is in jeopardy, it leads to frustration, which can negatively impact the business. By submitting requests through the portal, employees can track the progress of their tickets, understand the SLAs attached to their requests, and get back to their jobs with peace of mind.
Not only is the portal easy for employees, but it offers a unique opportunity to collect all of the information needed to quickly delivery services. Customize your service catalog and incident submissions to ensure you have the necessary information to meet and exceed employee expectations.
24/7 access to
Modern employees aren’t always in the office. They’re working remotely, meeting with customers, and traveling on airplanes. When they need answers, the portal gives them direct access the status of their requests and a direct line of communication with service providers. Plus, they’re one click from your knowledge base full of solutions to help self-resolve recurring issues.