Your employees regularly interact with companies that deliver exceptional customer experiences. But, when they come to work, do they experience the same excellence from your service desk? Incident Management enables you to deliver world class service to your employees so that they’re more productive and effective in their jobs.
Today’s employees are mobile — working from home, beaches, and airplanes. Increasing collaboration from one service provider to the next gives your employees flexibility. There's no need for different incident management protocols per department. You can keep all incident queues clean and easily manage tickets submitted via email, phone calls, service portal, and even walk up.
across the company
Your organization can operate much faster with a unified way to meet employee service demands. The right incident management solution gives your service and support team automated rules to eliminate simple tasks and resolve incidents faster. The quicker you get your resources aligned, the faster a ticket is closed, empowering a shift to impactful business projects.
ITIL is a Framework
The use of ITIL is unique to each organization, so we give you the power to assess your customers' needs and fulfill those needs by visualizing the full incident lifecycle. Combine incidents and impacted assets with relevant solutions articles. With ITIL best practices in mind, you can easily escalate incidents to a problem or associate them to an upcoming change.