Samanage social integration with Chatter.
The first social IT service desk. The Samanage for Salesforce® integration with Chatter provides one more easy path for your customers to communicate with you using the social application they live in today.
Like an all access pass to you.
With your IT service desk integrated with Chatter you can provide your end users with a new channel to submit support requests, in addition to your self-service portal.
How it works.
Chatter users simply send a message to your support address (for example, @support), which becomes a new incident in your service desk.
Power to the people.
Empower your users to more effectively resolve their issues and obtain knowledge by bringing the power of Chatter, into your Samanage for Salesforce® soltion. A new channel for support requests, in addition to your email and self-service portal.
How it keeps working.
Social enabling of your IT service desk through Chatter allows users to search the knowledge base in your social software and resolve their issues without contacting the service desk.