Deliver efficiency to your email with Samanage.
Samanage easily integrates with your email server such as Google, Microsoft Exchange, sendmail, Apache, and more! Just forward your email to a Samanage dropbox and start getting new incidents via email easily.
Create multiple email dropboxes for streamlined service.
Streamline the IT service request and support process across your organization by creating multiple email dropboxes that are mapped direct to your custom categories in Samanage. This way, HR requests do directly to the HR category, IT requests are delivered directly to the IT email dropbox, and so on.
When an incident is resolved, a customer will automatically get a satisfaction survey via email requesting that he rates how satisfied she is with the service delivered. Satisfaction surveys allows the customer to simply click SATISFIED or NOT SATISFIED in his email to indicate her response.
Improve communication and close the loop via email.
Configure Samanage to send a notification to the requesting user when a new comments is made by the help desk professional on the incident. Even better, the requesting user can simply reply to the email which then becomes a new comment on the incident.
Get notifications on important events.
Get notified through Samanage on important events such as changes requiring approvals, tasks that are coming due, and contracts that are pending renewal. Help your users be more efficient by making your service catalog approval process, and tasks with specific due dates, all available via email.