Integrate with your existing email infrastructure to receive tickets via email.
Samanage easily integrates with popular email servers such as Google, Microsoft Exchange, sendmail, Apache, and more!
- Give employees flexibility and your technicians simplicity by automatically creating incidents from emails submitted to the help desk
- Real-time communication from Samanage directly to the requester lets you keep them updated without emails getting lost in your inbox
- Streamline ticket routing with custom dropboxes and automation rules, and enable automatic email notification to ensure your team is aware of and up-to-date on all important events
- Maintain transparency with everyone involved using customized notifications
- Automate customer satisfaction surveys so you can measure your team’s effectiveness and keep employees happy