Jira

Align your service desk and development teams by allowing users of Samanage to push incidents directly into Jira for seamless work on issues. Samanage users can then track progress and improve communication with end users.

When your service desk team identifies an issue that requires work by the development team in Jira, the service desk can automatically create an issue in Jira and link it to the Samanage incident. Details of the incident are sent directly into a new Jira issue.

The issue in Jira is linked to the incident in Samanage and contains a current status section that keeps the service desk informed every step of the way as it moves through the process. When the issue is resolved in Jira, a private comment is posted to the Samanage incident informing the assignee of resolution.