From remote team members to offices in different countries, your employees are located throughout the globe. With support for more than 40 languages, Samanage gives you the ability to better customize and meet the needs of your teams based on their location. Samanage empowers your scaling operations to to improve the consistency and communication across the organization...no matter where they are in the world.
You have locations all over the world. They have different working hours, different weekends, and different holidays. Customize your business hours per location to ensure you are properly managing the support expectations of your organization.
View your ticketing trends from a global level. Run reports to analyze the performance of each region, finding areas for improvement, and allowing your global teams to learn from each others success in supporting the organization.