In your organization’s rapidly changing technological landscape, it is now more critical than ever to document resources to best support your technicians and your employees. A robust knowledge base provides a consolidated database of articles and solutions that can be easily referenced by anyone within your organization.
Give your employees the resources they need by making articles available to everyone via the employee service portal. With artificial intelligence, our knowledge base gives your employees a familiar predictive search experience that is designed to guide them to specific articles that can help them resolve issues on their own.
More often than not a service request or a ticket is something that has happened before. Save your technicians time and energy with the most up-to-date knowledge base articles, so that repeat issues no longer mean repeat solutions. If an article is not available, quickly translate resolution notes into new resource articles that can help others resolve the same issue in the future.
As your knowledge base grows, it can be challenging for to comb through the vast amount of resources available. By using artificial intelligence, we align your knowledge base with all applicable inbound tickets and requests. This gives your technicians instant access to the right resources in order to save them time.