Just as your employees need the tools necessary to work when and where they want, your technicians need to be just as capable of providing support whether it’s from the office, the field, or home. Our iOS and Android applications allow your team to support the organization from anywhere, on any device.
Sure, there are plenty of tickets you might want to skip, but it’s critical to not miss important requests or alerts even when you’re on the go. With real-time notifications sent directly to your mobile device from your Samanage service desk, you can quickly react to employee needs big and small, no matter where you might be.
From the power of the Samanage app, your incident queue can travel from site to site, or home with you, so that you can keep an eye on any open or incoming tickets. But, there’s more to managing your incidents than just keeping them organized, so from the Samanage app you can update and resolve issues, or even reference historical data from the palm of your hand.