When, not if, changes happen, it’s critical to have a formalized ITIL release process to ensure changes are released on schedule. Reducing the impacts to employees in your organization means changes are implemented with maximum benefit and minimal disruption to their day-to-day jobs.
Ensure documentation and transparency with the organization and align with your CMDB for visibility into the impacted areas. Combine changes that relate to similar systems into a single release and streamline deployments to reduce the need for multiple outages.
It isn’t always about what you did right, but what went wrong? Documenting successes and sometimes failures enables you to understand opportunities for improvement and to ensure smoother and more strategic deployments in the future. And, with comprehensive audit logs, you can visualize any updates and approvals that are made during the release process.