You have your service desk and all of the data that comes with it. How can you consolidate this data to identify what is working and what is not working? Our reporting capabilities allow you to quickly identify areas for continued improvement.
performance of teams
Easily access the reports that are critical to measuring the performance of your teams. Report on SLA breaches, CSAT scores, ITIL processes, and overall resolution times to pinpoint areas to improve how you serve the organization moving forward.
We understand that you have to balance supporting different technologies and the ongoing needs of the employees in your company. Build custom reports that give you the insights you need so that you are best equipped to provide an exceptional employee experience.
Keep key stakeholders informed on how your department is supporting the organization. With scheduled reports, you can automatically send updates to ensure transparency to peers, managers, and executives.