Service level management
When supporting your employees, and the business in general, it is important to set clear expectations and provide transparency to your organization on how your department will operate. Service level management allows you to establish the rules that fulfill your commitment to the business.
Establish trust with employees by giving them visibility and transparency into how their tickets and requests are being managed. Measure your team's execution against your CSAT scores to ensure your SLAs meet or exceed your employees expectations.
Manage SLA breaches and set automated notifications to alert the right teams when expectations are not being met. Monitor long-term results to show areas where you can improve efficiency and the skills of your team.
From tactical to strategic service management
Whether you are in IT, HR, or any other department, managing expectations is important. Easily scale SLAs throughout the entire organization and ensure employees receive the resources they need within an acceptable time frame.