Enterprise service management goes beyond IT

Unify service delivery across departments to keep employees and the business productive.

Enterprise help desk

Expand your service management strategy across the enterprise to streamline processes, improve communication, and increase employee satisfaction.

Match your employee’s consumer experience

Improved efficiency and productivity

Automated ticket routing and workflows mean the right people receive the right requests without the need to manually sort or assign.

Data-driven service delivery

Customize your service catalog and incident submission form to receive the necessary information so you can meet and exceed employee expectations and drive more accurate reporting.

Convenient access to resources

From self-service solutions in the knowledge base to live chat with technicians, a modern enterprise help desk can help increase end-user satisfaction.

Empower department stakeholders

Enterprise service management is where your IT leaders can take charge, driving business value for the entire organization.

Benefits of enterprise service management

Say goodbye to service silos

Eliminate email chains, document all requests, leverage a knowledge base for FAQs, and automate workflows and tasks across departments.

Smart technology and ITIL best practices

A modern enterprise help desk solution powered by smart technology like artificial intelligence (AI) and built on ITIL best practices will help you deliver value and service success.

Drive increased employee satisfaction

Traditional work environments are changing, and people increasingly rely on virtual tools to get their work done. Keep employees productive and satisfied.

Deliver service success

A powerful enterprise help desk can help businesses bridge the departmental communication gap, increase productivity, and boost satisfaction by enabling employee-focused service.

Saber Healthcare guarantees 99.9% SLA with SolarWinds Service Desk in IT and over a dozen other departments

To minimize downtime and provide the best possible service to their customers, Saber Healthcare chose SolarWinds® Service Desk. As a native cloud-based solution built on AWS and leveraging their worldwide data centers, updates and maintenance would be handled entirely by SolarWinds and occur automatically. Equally important, Service Desk would handily meet Saber Healthcare Group’s scalability and availability requirements with its industry-leading 99.999% uptime.

Experience yields insights. Here's some of what we've learned.

Communications service provider saves millions

This customer saved more than $2 million in recurring annual costs after replacing several disparate monitoring tools with Hybrid Cloud Observability.

Enterprise cloud operations team gains 5x ROI over three years

The popular retailer achieved these savings by retiring an array of open-source tools and problematic SaaS-based IT monitoring tools.

SolarWinds is a trusted leader, year after year

SolarWinds was recognized in the GigaOm Radar reports as a Leader in Network and Cloud Observability.

You may still have questions.

We have answers.