Information technologyService Desk
The evolution of the IT help desk redefines the employee service experience in seamless, smart, and meaningful ways.
IT is emerging as an organizational leader, with the responsibility to support not only the vast array of technology, but the productivity and success of each employee. Now more than ever it’s important to strategize around the employee experience and consolidate wherever possible. By giving your employees an easier place to submit tickets or requests to IT, you can quickly impact overall company success, as well as customer satisfaction (CSAT).
From streamlining IT service requests through our service portal, publishing services through the IT service catalog that employees can request, or managing IT service delivery processes, a new era of smart technologies like artificial intelligence and machine learning help create exceptional levels of efficiency for ITSM and productivity for your employees.
Support ITSM and ITIL best practices to streamline IT service delivery.
Provide seamless service interactions through multi-channel access for every employee.
Improve IT efficiency by optimizing and automating processes.
Accelerate service resolutions by aligning IT assets to the employees and services they support.
Drive seamless alignment between your service management strategy and the needs of the business
- Give your employees access to IT services where and when they need them
- Keep employees informed when changes or problems are impacting the systems critical to their role
- Integrate your IT service desk with critical day-to-day applications to optimize process efficiency, increase productivity, and maximize performance
Optimize the efficiency of IT service delivery to drive more meaningful employee experiences
- Modernize your IT service experience through artificial intelligence and system automations, that work together to make your teams more efficient and productive
- Remove the bottlenecks impacting your IT services by streamlining the way you fulfill employee needs and requests
- Automate processes that enable you to resolve tickets faster, increase customer satisfaction, and focus on more strategic projects
Make smarter, more data-driven decisions to continuously improve your IT service delivery practices
- Pinpoint the trends impacting your organization, improve service delivery, and maximize employee experiences
- Get a full picture of your team performance by correlating data, understanding service performance, and visualizing the impact on customer satisfaction
- Benchmark and compare your team’s performance against industry peers, giving you the path to best-in-breed service delivery
“With Samanage, it feels like our help desk is finally under control. It’s not just a haphazard — who’s answering the phone and who’s responding to this email. My team can work on projects, like systems and infrastructure-type improvements instead of worrying about who’s responding to a particular help desk ticket.”