Financial servicesService Desk
A service desk that gives you confidence & control through seamless IT service delivery.
There is no margin for error when it comes to security, data integrity, and availability in financial services organizations. Your external customers have high expectations, and those fall directly onto your employees and your internal IT team.
The financial services industry faces unique service delivery challenges due to security, compliance, and regular technology upgrades. Samanage delivers employee service management solutions that drive next-generation services, ensuring full visibility and accurate reporting. With Samanage, financial organizations can modernize the employee experience, break down silos preventing service quality, and ensure sensitive data is handled effectively.
Maximize Uptime, Reduce Unplanned Downtime
Ensure Security & Compliance
Create an Unparalleled Service Experience
Automate and Prioritize...Fast
Prepare for Changes and Lower Costs
- Support the entire lifecycle with ITIL best practices – incident, problem, change, and release management
- Prevent the interruption of business processes or other IT services
- Better plan, execute, and measure the effects of changes and releases
Prioritize Security and Reduce Risk
- Protect consumer privacy and confidential data with a 100% multi-tenant SaaS architecture
- Certifications and accreditations for SOC2, ISO 27001, TRUSTe, and US-EU Privacy Shield
Evolve Services for the Modern Customer
- Less time wasted on break/fix issues and repeat incidents costs valuable time and resources
- Seamless employee service strategy to gain immediate control of your employee service needs across the organization while capturing opportunities for improvement
- Give employees a single destination to place requests and track the status of their service requests via an employee service portal