What is ITSM?
IT service management (ITSM) enables you to align IT services with organizational needs all while providing value to your internal customers – employees. From ITIL best practices to automated workflows, a modern ITSM solution lets you focus on end-to-end service delivery that enhances the overall employee experience.
Ensure your ITSM strategy is operating at its maximum potential by routinely analyzing these four key performance indicators:
- Growth and value – track revenue growth and compare to investment and utilization
- Budget adherence – optimize the use of available funds and avoid unnecessary expenditures
- Risk impact – identify and evaluate the consequences of risks taken or avoided
- Effectiveness of communication – examine customer feedback and measure customer satisfaction and awareness
The best way to keep your ITSM within the ITIL framework is to use an effective help desk or service desk software.Learn More