With Samanage’s online ticket and incident management solution you can ensure that your service desk is providing the best possible levels of service quality and availability. Use the SaaS platform to manage and support the help desk handle incidents and process trouble tickets from start to resolution. Keep users informed every step of the way with collaboration tools. The ticketing solution helps you plan workflow and keep track of all admins’ and users’ history, asset changes, and interactions. Use the Samanage online ticket management tool to ensure your help desk runs normal service and is prepared for each day ahead.
Streamline incident management
Use the online IT help desk system based on industry best-practices to organize, prioritize, manage and resolve trouble tickets efficiently, from one convenient place.
Smart List View
Use a smart list view to see all pending trouble tickets that require attention. Hover over the eye icon to get a split second summary view of a service ticket. Instantly know what’s going on.
Document online and share workarounds and solutions to issues with end-users and other members of your IT support team.
Cut response time and shorten or entirely eliminate otherwise manual processes.
Track the time it takes to resolve a ticket and monitor the change status over time.
Keep it Simple
View all pending trouble tickets and work in a clear interface for the fastest, easiest web-based help desk ticket management.