Sub-processors for the Samanage Service Platform and Samanage for Salesforce Products
Published: March 20, 2018
This documentation describes the sub-processors used to deliver the Samanage Service Platform and Samanage for Salesforce Products.
Infrastructure – Customer Data Storage
The Covered Services are hosted in enterprise-class data centers.
Samanage Service Platform is hosted in data centers operated by Amazon Web Services, Inc. (“AWS”).
Samanage for Salesforce an ISV App on the Salesforce AppExchange and is hosted on the Salesforce Service Cloud Platform.
Customer Data Processing
The following legal entities are engaged in processing Customer Data for non-storage purposes. Samanage’s customer support only have access to Customer Data to the extent a User grants such access as described in the User Guide. Samanage Support may also have access to the following identifying information about Users for the purpose of routing and facilitating customer support requests: first and last name, email address, username, phone number, and physical business address.
|Entity Name||Entity Type||Entity Country|
|Salesforce Service Cloud||Service Provider||US|
|Amazon Web Services||Service Provider||US|
|New Relic||Service Provider||US|