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Products

Service management solutions that grow and evolve with your business.

Samanage Service
Platform 

The smartest employee service management platform to run your service business.

Samanage for Salesforce 

Extend your Salesforce Service Cloud investment with Employee Services.

5 Benefits to IT Service Management

Samanage Service Platform 

The smartest employee service management platform to run your service business.

Samanage for Salesforce 

Extend your Salesforce Service Cloud investment with Employee Services.

Features SEE ALL arrow-icn

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Best practices and solutions to meet your service needs.

Raising the Bar

IT Management SEE ALL arrow-icn

  • ITSM
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Department SEE ALL arrow-icn

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Why Samanage

We listen closely and quickly align solutions accordingly.

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Our leadership and team bring a fresh vision to the service industry.

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    • Products

      Samanage Service Platform

      The smartest employee service management platform to run your service business.

      Features
      • Incident Management
      • Service Portal
      • Change Management
      • Service Catalog
      • IT Asset Management
      • Knowledge Base
      • Problem Management
      • Reporting
      SEE ALL FEATURES arrow-icn
      Platform
      • Automations
      • Mobile
      • Internationalization
      • API
      • Documentation
      Integrations
      • Google Apps
      • Slack
      • Jira
      • Zendesk
      • Zapier
      • Salesforce
      SEE ALL INTEGRATIONS arrow-icn

      Running your enterprise on Salesforce?

      Try Samanage for Salesforce
    • Solutions
      IT Management
      • ITSM
      • ITIL
      • Computer Inventory
      • IT Service Desk
      • Microsoft Audit
      • IT Audit
      SEE ALL arrow-icn
      Department
      • IT
      • Human Resources
      • Facilities Management
      SEE ALL arrow-icn
      Industry
      • Financial Services
      • Healthcare
      • Education
      SEE ALL arrow-icn
    • Pricing
    • Why Samanage
      Our Customers
      • Awards
      • Reviews
      • Case Studies
      • Compare Service Desks
      Our Commitment
      • Customer Service & Support
      • Community
      Our Insights
      • Blog
      • White Papers
      • Datasheets
      • Webinars
      • Videos
      • Infographics
    • Company
      Who We Are
      • About Us
      • Leadership
      • Meet The Team
      • Investors
      • Partners
      What We're Up To
      • Careers
      • News
      • Events
      • Contact
    > Start Free Trial
    Home / Support / Frequently Asked Questions (Archived) / What configuration or usage instructions must the customer follow to ensure data security and Service performance?

    What configuration or usage instructions must the customer follow to ensure data security and Service performance?

    Please see our Master Service Agreement for complete information on customer responsibilities.

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    Contact Us
    • Samanage North America
      117 Edinburgh South,
      Suite 100
      Cary, NC, USA 27511
      1-888-250-8971

      San-Francisco address
      535 Mission St,
      14th floor
      San Francisco, CA 94105

    • Samanage Australia
      300b Glenmore Rd,
      Paddington NSW 2021,
      Australia
      +61-2-8319-5874
    • Samanage Europe B.V.
      Westblaak 180
      3012 KN Rotterdam, NL
      +31-10-8920398


      United Kingdom Office
      1 Fore St,
      6th floor
      London EC2Y 9DT, UK
      +44-20-3868-1381
    • Israel
      P.O box 8733
      5 Ha Melacha St.
      Netanya 4250540

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