CSFs and KPIs across the Service Lifecycle: Measuring Service Operation
12:00 p.m. EST on Jun 29, 2017
The Service Operation stage of the ITIL service lifecycle is where value is realized for all the efforts in strategy, design, transition and continual service improvement. In this stage the service is delivered and supported by the organization. In is very important to understand how services are being consumed, the end user experience and other key performances related to expected outcomes.
CSFs and KPIs across the Service Lifecycle: Measuring Service Transition
12:00 p.m. EST on Jun 22, 2017
The Service Transition stage of the ITIL service lifecycle is focused on risk and knowledge management for new, changed and retired services. Measuring success in this stage is critical before services transition to their new state. Many organizations miss key metrics that cause rework or service disruptions.
Webinars On Demand
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Sheridan School District Case Study:
Cloud Service Desk & ITAM Go Live in 14 Days
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