Webinars

Webinars On Demand

• CSFs and KPIs Across the Service Lifecycle: Measuring Service Design

  The Service Design stage of the ITIL service lifecycle is where the beginning application of service strategy is applied for organizational value.

• Samanage Service Desk: Saving You Time, Money, and Resources

  Balancing people, processes, and technology is just step one. Arming yourself with a solution that gives you the ability to be more efficient is the next.

• CSFs and KPIs across the Service Lifecycle: Measuring Service Strategy

  Without focus on this area, many organizations end up doing too much, too little or just not the right things for business value. Key to doing the right things is being metric rich in decisions for organizational strategy.

• The Seasons of ITSM

  Winter, spring, summer, and fall – strategy, design, transition, operation, and continual service improvement (CSI).

• Why Email is NOT a Service Desk

  Discover how the Samanage Service Desk can replace your giant service inbox and increase your customer's satisfaction with your IT team.

• Enterprise Service Management and the Service Catalog

  The ultimate goal of your service catalog is to connect process areas and eliminate process silos. But how do you position the service catalog within your ITSM projects and manage the experience?

• Moving from Change Approval to Change Management

  Many organizations are operating under a change approval process instead of the true change management practices that they strive for. Change approval is really just an activity within the change management process.

• Replace Email, Empower Employees

  Technology simply moves too fast for slow solutions; it’s time for an email revolution. In this insightful webinar, we’ll go over just how much time, energy, and resources you’re wasting by relying solely on email as the main form of communication in the workplace.

• The Secret Life of IT Assets

  Understand the who, what, where, when and why of IT asset management and see firsthand how an IT asset management solution can deliver the greatest impact to what executives care about most: Bottom line results.

• How to Bring Visibility & Confidence to Your Service Desk

  IT service and support teams everywhere have one thing in common: they just want to see their stuff. They know there's nothing worse than confusion and surprise when it comes to their service desk.

• Success Factors in IT Service & Support: How Real Time Benchmarking Drives Real Time Improvements

  Jeff Rumburg of MetricNet will highlight case studies and scenarios of service desks who have used real-time benchmarking to identify gaps and improve service performance.

• Innovating IT: The Inteva Products Story

  In this webinar, Haresh Solanki and Craig Stockman of Inteva Products will share their journey to a user-friendly and cost-effective service desk for all.

• The Enterprise Service Desk is Here

  Samanage can help you make an impact on your entire organization's service relationships. In addition to powering IT service desks, Samanage's cloud-based service management software is also used in other departments.

• Samanage Benchmarking

  Samanage Benchmarking will provide recommendations for service desk improvement based upon benchmarking results. Samanage Benchmarking will include an intelligent “recommendation engine” that will offer specific actions that will yield improvements in key performance areas.

• Amherst College: A Journey to Higher Level IT Service Management

  Colleges and universities face the same challenges other industries face when it comes to managing IT services, they need to provide excellent customer service with the best technology while working with shrinking budgets and resources.

• Samanage Benchmarking: Better Service Performance Starts Here

  MetricNet and Samanage take a first look at Samanage Benchmarking -- the product that will forever change how the IT service and support industry measures performance.

• Let’s Take IT Outside:
  Extending Your IT Service Catalog

  Every department in an organization is now a service provider that can utilize a front-facing system to manage the services they provide. The Samanage Service Catalog can benefit not only your IT department, but teams throughout your organization.

• Meet Your Next (and Last) IT Service Management Solution

  In this webinar, we demonstrate how the Samanage engine can change the way your IT department operates and strengthen your communication with end users.

• Becoming Master of Your (ITSM) Domain

  In this webinar, Eric Feldman, CIO at The Riverside Company, shares behind-the-scenes details of how they regained control of their ITSM domain using Samanage.

• How to Effortlessly Manage Your IT Assets

  Gain instant and accurate visibility into all of your IT assets, no matter where they are and track all software installed and used across your network using Samanage.

• Let's Take IT Outside: Extending Your Service Catalog

  Every department in an organization is now a service provider that can utilize a front-facing system to manage the services they provide. We’ll show you how the Samanage IT Service Catalog can benefit not only your IT department, but teams throughout your organization.

• Meet Your Next (and Last) IT Service Desk

  Learn how Samanage’s unified service desk & asset management solution will allow you to easily integrate and train IT staff, as well as end users.

• From Zero to Hero:
  The Path to IT Service Excellence

  Does your IT department have a perception problem within your organization? As IT professionals, it's easy to feel undervalued and under-appreciated by your peers throughout the organization. This may seem like an insurmountable issue, but with the right tools, you can quickly change minds while becoming more efficient.

• 10 Secrets for Taming IT Service Management

  It’s not hard to fathom the excellence you could achieve through IT service management. Getting your arms around it all is the hard part.

• Sheridan School District Case Study:
  Cloud Service Desk & ITAM Go Live in 14 Days

  Hear how Caleb Wagnon and Michael Arnold from the Sheridan School District of Arkansas were able to get their IT service desk and asset management solution fully implemented in just a matter of days.