Webinars On Demand
How to Avoid Internal Friction When Expanding Service Management
Service management best practices can work for every department in the organization, but sometimes it's difficult to create buy-in. Sean Sebring, ITIL certified process improvement manager, shares some of the ways to communicate the value to different stakeholders in the organization.
The Path From IT Service Management to Employee Service Management
Service management best practices have transformed IT service delivery, and it can do the same throughout the organization. This webinar outlines the strategic effort of expanding service management to cover the entire employee experience.
Streamlining Service Management Through Platform Extensibility
In this webinar, the DPR Construction team explains how they connect their asset management and service desk to all of their systems, sharing data and connecting employees to the resources they need.
Continuous Improvement for the Service Desk Through Automated Workflows
Learn how Yorkshire Water built automated workflows throughout its organization to streamline processes and connect employees to the resources they need.
How IT Plays a Lead Role in Expanding Service Management
Shvonne Craig, Director of IT Services at EXOS explains how she used an acquisition as an opportunity to streamline services across one platform for all departments.
Webcam Panel: Modernizing the Employee Experience Through IT Service Management
The Samanage experts discuss modern technology and how it's connecting employees to services all over the organization.
Toolkit: 5 Essential ITSM Best Practices and How to Implement Them
In this webinar, you'll learn about five ITSM best practices: ITIL, knowledge base, self-service, automations, and service catalog. You'll also see actual examples of how they improve the experience for both employees and service providers.
Changing the Game of Service Management from IT to Employee Services
IT is the undisputed leader in service management. In this webinar, Bob Gardner of Accreditation Commission for Health Care shares how he and his team expanded their service management strategy into HR, facilities, marketing, and more.
Changing the Mindset of Your Employees with Service Portal Adoption
Time is valuable to individual employees. Their days are full of responsibilities, and nobody carves out time in their calendars to wait for IT support. So, why aren’t more organizations shifting their support strategy to utilize the service portal?
The Past, Present, and Future of Automation with ITSM
The high tech, predictive service desk of today looks a lot different from the email-based help desk from yesteryear. What’s next for automation as it integrates with IT service management?
By the Book - IT Service Management for Schools and Universities
Fast moving tech innovations increase the need for campus IT to shape itself into an organization that enables productivity and cross-departmental collaboration of faculty and staff, while also developing students who can utilize, and benefit from new technologies.
Understanding Incident Management from an ITIL Perspective
Effective incident management follows ITIL processes to prevent the disruption of business operations, security, and employee functions, while also investigating why incidents happen despite precautions and controls. Improving performance of the incident management process to support customer experiences is key to IT service support continuity and overall business success.
How to Define Your IT Metrics to Ensure Business Value
There’s data coming from all over. With input from so many sources, defining metrics for IT and business value requires a little planning and finesse. Then, once metrics are outlined, what's the best way to monitor them and decide which numbers should be reported to the greater organization?
CSFs and KPIs Across the Service Lifecycle: Measuring Service Design
The Service Design stage of the ITIL service lifecycle is where the beginning application of service strategy is applied for organizational value.
Samanage Service Desk: Saving You Time, Money, and Resources
Balancing people, processes, and technology is just step one. Arming yourself with a solution that gives you the ability to be more efficient is the next.
CSFs and KPIs across the Service Lifecycle: Measuring Service Strategy
Without focus on this area, many organizations end up doing too much, too little or just not the right things for business value. Key to doing the right things is being metric rich in decisions for organizational strategy.
The Seasons of ITSM
Winter, spring, summer, and fall – strategy, design, transition, operation, and continual service improvement (CSI).
Why Email is NOT a Service Desk
Discover how the Samanage Service Desk can replace your giant service inbox and increase your customer's satisfaction with your IT team.
Enterprise Service Management and the Service Catalog
The ultimate goal of your service catalog is to connect process areas and eliminate process silos. But how do you position the service catalog within your ITSM projects and manage the experience?
Moving from Change Approval to Change Management
Many organizations are operating under a change approval process instead of the true change management practices that they strive for. Change approval is really just an activity within the change management process.
Replace Email, Empower Employees
Technology simply moves too fast for slow solutions; it’s time for an email revolution. In this insightful webinar, we’ll go over just how much time, energy, and resources you’re wasting by relying solely on email as the main form of communication in the workplace.
The Secret Life of IT Assets
Understand the who, what, where, when and why of IT asset management and see firsthand how an IT asset management solution can deliver the greatest impact to what executives care about most: Bottom line results.
How to Bring Visibility & Confidence to Your Service Desk
IT service and support teams everywhere have one thing in common: they just want to see their stuff. They know there's nothing worse than confusion and surprise when it comes to their service desk.
Success Factors in IT Service & Support: How Real Time Benchmarking Drives Real Time Improvements
Jeff Rumburg of MetricNet will highlight case studies and scenarios of service desks who have used real-time benchmarking to identify gaps and improve service performance.
Innovating IT: The Inteva Products Story
In this webinar, Haresh Solanki and Craig Stockman of Inteva Products will share their journey to a user-friendly and cost-effective service desk for all.
The Enterprise Service Desk is Here
Samanage can help you make an impact on your entire organization's service relationships. In addition to powering IT service desks, Samanage's cloud-based service management software is also used in other departments.
Samanage Benchmarking will provide recommendations for service desk improvement based upon benchmarking results. Samanage Benchmarking will include an intelligent “recommendation engine” that will offer specific actions that will yield improvements in key performance areas.
Amherst College: A Journey to Higher Level IT Service Management
Colleges and universities face the same challenges other industries face when it comes to managing IT services, they need to provide excellent customer service with the best technology while working with shrinking budgets and resources.
Samanage Benchmarking: Better Service Performance Starts Here
MetricNet and Samanage take a first look at Samanage Benchmarking -- the product that will forever change how the IT service and support industry measures performance.
Let’s Take IT Outside:
Extending Your IT Service Catalog
Every department in an organization is now a service provider that can utilize a front-facing system to manage the services they provide. The Samanage Service Catalog can benefit not only your IT department, but teams throughout your organization.
Meet Your Next (and Last) IT Service Management Solution
In this webinar, we demonstrate how the Samanage engine can change the way your IT department operates and strengthen your communication with end users.
Becoming Master of Your (ITSM) Domain
In this webinar, Eric Feldman, CIO at The Riverside Company, shares behind-the-scenes details of how they regained control of their ITSM domain using Samanage.
How to Effortlessly Manage Your IT Assets
Gain instant and accurate visibility into all of your IT assets, no matter where they are and track all software installed and used across your network using Samanage.
Meet Your Next (and Last) IT Service Desk
Learn how Samanage’s unified service desk & asset management solution will allow you to easily integrate and train IT staff, as well as end users.
From Zero to Hero:
The Path to IT Service Excellence
Does your IT department have a perception problem within your organization? As IT professionals, it's easy to feel undervalued and under-appreciated by your peers throughout the organization. This may seem like an insurmountable issue, but with the right tools, you can quickly change minds while becoming more efficient.
10 Secrets for Taming IT Service Management
It’s not hard to fathom the excellence you could achieve through IT service management. Getting your arms around it all is the hard part.
Sheridan School District Case Study:
Cloud Service Desk & ITAM Go Live in 14 Days
Hear how Caleb Wagnon and Michael Arnold from the Sheridan School District of Arkansas were able to get their IT service desk and asset management solution fully implemented in just a matter of days.