By the Book - IT Service Management for Schools and Universities
Fast moving tech innovations increase the need for campus IT to shape itself into an organization that enables productivity and cross-departmental collaboration of faculty and staff, while also developing students who can utilize, and benefit from new technologies.
Join Anthony Orr, ITIL v3 author and Best Practices Director at Samanage, and Brendan Cooper, Product Marketing Manager at Samanage, for a master class on how to build a service desk – specifically for schools.
In this webinar you’ll learn:
- What students as the customer means for you
- Why on-premise solutions are old-school, and why cloud-based is the new norm
- How to modernize processes, data, and asset management to save time and increase satisfaction
- How ITIL can guide ITSM in schools to greater visibility
ITSM Best Practice Director, Samanage
Anthony Orr has 30 years of experience in various IT strategy, managerial, consulting and advisory positions. He is also one of the authors of “ITIL Lifecycle Suite, v3 Edition 2011”, author of “ITIL Managing Across the Lifecycle (MALC),” and other publications as well as a senior examiner for “ITIL Lifecycle Suite, v2 and v3, Edition 2011” and Cyber-Resilience certification examinations.
Product Marketing Manager, Samanage
Brendan Cooper has worked in the software industry for over 7 years, at Cisco, Eaton, and Presidio, supporting customers in both hardware and software needs. He’s an expert at guiding companies in how to use Samanage’s solutions to advance their internal service desk. Brendan’s expansive knowledge of Samanage helped him transition to his current role as Product Marketing Manager, where he’s acting on a vision of how to make Samanage an indomitable force in the service management industry.