Moving from Change Approval to Change Management
“Okay, it’s approved! I’m finished with the change management process.” Have you ever heard, or even said, that? The reality is that this is how many organizations operate. While they may think they are following change management processes, they are actually just approving changes without the follow through required under the ITIL best practices. It’s not just about approving a change, but managing it through the process and ensuring that you have a plan in place for any kind of disruption or deployment that is required.
In this insightful webinar, Anthony Orr will explain how you can be agile but with thoughtful coordination and communication under a change management structure.
ITSM Best Practice Director, Samanage
Anthony has 30 years of experience in various IT strategy, managerial, consulting and advisory positions. He is also one of the authors of “ITIL Lifecycle Suite, v3 Edition 2011”, author of “ITIL Managing Across the Lifecycle (MALC),” and other publications as well as a senior examiner for “ITIL Lifecycle Suite, v2 and v3, Edition 2011” and Cyber-Resilience certification examinations.