Samanage Service Desk: Saving You Time, Money, and Resources
The demands on your team are increasing, and more often than not you are being tasked with doing more with less. So, how does your service desk keep pace with these increasing demands?
Balancing people, processes, and technology is just step one. Arming yourself with a solution that gives you the ability to be more efficient is the next. And, the overall goal is gaining the ability to exceed business objectives and contribute to organizational goals and successes.
In this webinar, Laura will share how to:
- Rapidly create, implement, and manage new tickets and service requests
- Increase communication and productivity through automation with a self-service portal and service catalog
- Save money and resources with integrated asset management
Laura Miller joined the Samanage team in 2014, taking on multiple roles throughout the sales team. As one of the Sales Director, Laura works one-on-one with customers ranging from SMB to Fortune 500, providing them with a modern way to look at service management. Laura’s ITIL experience and ITIL v3 Foundations certification, provides her with a unique understanding of the service management industry. She continues to stay ahead of industry trends, with a growing focus on ITIL, cloud, SaaS, and enterprise service management.