The Seasons of ITSM
Winter, spring, summer, and fall – strategy, design, transition, operation, and continual service improvement (CSI). As the year moves and transitions through seasons, so do your IT service management (ITSM) processes. Just when you think that strategy is nearing completion, the seasons change and so your processes must also transition.
Before you head into the summer heat, we’ll discuss how to:
- Understand the business direction and outcomes needed for the next year
- Include the customer experience in the service design
- Give feedback to support improvement of service and overall strategy
- Address waste – activities, assets, resources, and capabilities that are not needed
ITSM Best Practice Director, Samanage
Anthony has 30 years of experience in various IT strategy, managerial, consulting and advisory positions. He is also one of the authors of “ITIL Lifecycle Suite, v3 Edition 2011”, author of “ITIL Managing Across the Lifecycle (MALC),” and other publications as well as a senior examiner for “ITIL Lifecycle Suite, v2 and v3, Edition 2011” and Cyber-Resilience certification examinations.