Why Email is NOT a Service Desk
Is your team drowning in support and service request emails? Are you getting the service management blues from the email black hole? From small-sized businesses to a larger enterprise, managing customer support requests via email is no longer sustainable….or smart. With no service management solution in place, there lacks the ability to create great user experiences, obtain vital service metrics, automate workflows, and break down organizational silos.
In this webinar, we’ll show you how the Samanage Service Desk can replace your giant service inbox and increase your customer’s satisfaction with your IT team.
Sales Director at Samanage
Nathan Riley is a Sales Director for Samanage, a company that provides IT Asset and Service Management to customers around the globe. Nate has been in the industry for over five years, helping organizations ranging from SMB to Fortune 500 work smarter by utilizing Samanage for their service management needs. With vast experience in the ITSM industry, Nate has seen an evolution occur, where service management is no longer just for IT, but for the entire organization. He brings these insights and understandings to current and future customers through blog posts, demos, and webinars.